Find clear answers to common questions about our services, team, and approach—so you can move forward with clarity, trust, and peace of mind.

FAQ Categories
Our Services

What we offer, how it works, and who it's for.

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Booking & Reservation

How we pair clients with the right caregivers.

Pricing, Payment & Deposits

Understand our rates, billing, and payment.

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Driver & Vehicle Requirements

Our approach to quality and in-home safety.

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Pick-Up, Handover & Return

Flexible plans that adapt to changing needs.

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Vehicle Usage & Restrictions

FAQs for becoming an Eldnest caregiver.

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Quick Help

Find quick answers to common questions about our cars, bookings, and services to help you rent with confidence.

You can book directly through our website by filling out the reservation form, or contact our support team via WhatsApp or phone for instant assistance.

Yes, cross-border rentals are allowed with prior approval. We can assist with COMESA insurance and border documentation.

Our rates include unlimited mileage (for most vehicles), comprehensive insurance, and roadside assistance within Uganda.

A grace period is given. Beyond that, an extra day’s charge may apply.

Yes. We provide 4×4 vehicles ideal for safaris and national park travel, complete with camping gear if requested.

Yes. Professional drivers are available upon request at an affordable daily rate.

Definitely. We provide experienced safari guides familiar with Uganda’s national parks and routes.

You can reach us via phone, WhatsApp, or email anytime. Our customer service team is available 24/7.